Shipping policy

Shipping Policy

At Clytte, we work tirelessly to ensure your orders are processed and delivered to your doorstep as quickly and safely as possible.

1. Shipping Coverage

We operate local warehouses in the United States. Currently, orders placed through www.clytte.com.hk can be shipped to physical addresses within the United States.

2. Processing & Shipping Time

Processing Time: 1–2 business days (Monday to Friday, excluding holidays).
Estimated Delivery Time: 2–8 business days after dispatch.

3. Shipping Rates & Carrier Methods

Shipping Fee: Free standard shipping is currently available for all US orders.
Carriers & Fulfillment: Orders are fulfilled via Amazon Fulfillment (FBA), USPS, UPS, or other local courier services.

4. Order Tracking & Split Shipments

Once your order has shipped, you will automatically receive a confirmation email containing your tracking number and a direct "TRACK" button.

You can also track your package anytime by entering your tracking number on Track123.
Split Shipments: If you purchase multiple items or accessories, your order may be dispatched in multiple packages from different fulfillment centers. Rest assured, all items will arrive safely.

5. Order Changes & Cancellations

Modification Windows: Changes or cancellations can only be accepted before the order has been shipped. If you need to make changes, please contact our customer service team immediately.
Cancellation Fee: Please note that if an order is canceled prior to shipment for personal reasons, a 5% processing fee will be deducted from your refund to cover transaction gateway costs.

6. Returns & Exchanges

We offer a 30-day return policy. You may request a return within 30 days of receiving your package. For full details and conditions, please visit our Return & Refund Policy.

7. Contact Us

If you have any questions regarding your shipping status or need assistance with your order, please reach out to our Customer Service team before your order ships.